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Privacy Policy

Effective Date: March 13, 2026

ResortRoll respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, request concierge assistance, book a consultation, or contact us through forms, email, or WhatsApp.

ResortRoll is a hospitality and concierge brand operated by Sahil Al Bahar LLC, Dubai, UAE.

1. Information We Collect

We may collect the following types of information:

  • Your name

  • Email address

  • Phone number or WhatsApp number

  • Country or location

  • Travel preferences, destination interests, dates, and guest details

  • Information you provide in inquiry forms, booking requests, chat, or direct messages

  • Technical information such as IP address, browser type, device information, and website usage data

  • Marketing and analytics data collected through cookies or similar technologies

2. How We Collect Information

We may collect information when you:

  • Fill out a contact or inquiry form

  • Request a consultation or concierge service

  • Subscribe to updates or marketing communications

  • Contact us by email, phone, website chat, or WhatsApp

  • Interact with our website, advertisements, or social media pages

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide requested services

  • Coordinate consultations, bookings, and concierge support

  • Communicate with you about your request or our services

  • Improve our website, services, and customer experience

  • Send relevant updates, promotions, or service information where permitted

  • Measure advertising performance and understand visitor interactions with our website

  • Maintain security, prevent misuse, and comply with legal obligations

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve performance, analyze traffic, remember preferences, and support advertising or remarketing activities. If we use tools such as Meta Pixel or similar analytics/advertising technologies, information about website interactions may be collected for measurement and marketing purposes. Meta requires businesses using its tools to disclose cookie use and related data sharing. 

5. WhatsApp and Communications

If you contact us through WhatsApp, we may use your contact details and message history to respond to your inquiry and provide customer support. Where required, marketing or follow-up messaging will only be sent where appropriate consent or opt-in has been obtained. Meta’s WhatsApp Business documentation requires businesses to obtain opt-in before messaging users. 

6. Sharing of Information

We do not sell your personal information. We may share information only when necessary with:

  • Service providers supporting website hosting, forms, booking tools, analytics, communications, or payment processing

  • Technology platforms used for advertising, messaging, or customer management

  • Professional advisers or authorities where required by law or to protect our legal rights

7. Data Storage and Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

8. Data Retention

We keep personal information only for as long as reasonably necessary for business, customer service, legal, operational, or record-keeping purposes.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or ask questions about how your information is handled.

10. Third-Party Services

Our website may use third-party services or contain links to third-party platforms, including social media, WhatsApp, booking tools, and analytics providers. Their privacy practices are governed by their own policies.

11. Children’s Privacy

Our services and website are not intended for children, and we do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised effective date.

13. Contact

For privacy-related questions or requests, please contact:

ResortRoll
Operated by Sahil Al Bahar LLC
Dubai, United Arab Emirates
Email: Info@resortroll.com
WhatsApp / Phone: +97156 560 5767

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