Terms & Conditions

Welcome to ResortRoll. These Terms & Conditions govern your use of this website and any inquiries, bookings, consultations, communications, or services requested through it.

ResortRoll is a hospitality and concierge brand operated by Sahil Al Bahar LLC, Dubai, UAE.

By accessing this website or using any of our services, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

1. Use of the Website

This website is provided for general information, service inquiries, consultation requests, and communication regarding ResortRoll’s hospitality and concierge services.

You agree to use this website only for lawful purposes and in a way that does not damage, disrupt, misuse, or interfere with the website or its services.

2. Services

ResortRoll provides concierge, hospitality, travel-related assistance, destination support, lifestyle coordination, and related advisory or planning services.

All services are subject to availability, internal review, and acceptance by our team. Submission of an inquiry or request does not guarantee acceptance, confirmation, or availability of any service.

3. Client Requests and Bookings

When you submit an inquiry, booking request, or consultation request, you agree to provide accurate and complete information.

We reserve the right to decline, limit, postpone, or cancel any request at our discretion, including in cases of incomplete information, unavailability, operational limitations, policy concerns, or inappropriate use of the website.

4. Payments

If paid consultations, packages, deposits, or other paid services are offered, pricing and payment terms will be communicated before confirmation.

No service shall be considered confirmed until payment is received where applicable.

Any refunds, cancellations, or changes relating to paid services will be governed by the applicable Refund Policy and any specific terms communicated at the time of booking.

5. No Guarantee of Third-Party Services

ResortRoll may assist in arranging or coordinating services involving third-party providers, including hotels, transport providers, venues, restaurants, entertainment providers, or other partners.

While we aim to work with reliable providers, ResortRoll does not own or control third-party providers and cannot guarantee their performance, availability, quality, pricing, or actions. Third-party services may be subject to their own terms and conditions.

6. Changes to Services and Website Content

We may update, modify, suspend, or remove any part of the website, services, content, pricing, or features at any time without prior notice.

We do our best to keep information accurate and current, but we do not guarantee that all website content will always be complete, error-free, or up to date.

7. Intellectual Property

All content on this website, including text, branding, logos, graphics, design elements, and other materials, is owned by or used under authorization by ResortRoll and/or Sahil Al Bahar LLC unless otherwise stated.

You may not copy, reproduce, distribute, republish, modify, or commercially use any website content without prior written permission.

8. Acceptable Conduct

You agree not to:

• use the website for unlawful, misleading, or harmful purposes

• submit false, abusive, or fraudulent inquiries

• attempt to gain unauthorized access to the website or related systems

• interfere with the proper operation or security of the website

9. Limitation of Liability

To the maximum extent permitted by applicable law, ResortRoll and Sahil Al Bahar LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the website or any services requested through it.

This includes, without limitation, delays, unavailability, third-party failures, travel disruptions, pricing changes, or losses arising from reliance on website content or third-party arrangements.

10. Indemnity

You agree to indemnify and hold harmless ResortRoll, Sahil Al Bahar LLC, and their representatives from claims, liabilities, damages, losses, and expenses arising from your misuse of the website, your breach of these Terms & Conditions, or your violation of applicable laws or third-party rights.

11. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect and use personal information.

12. External Links and Third-Party Platforms

This website may include links to third-party websites, platforms, or services. We are not responsible for the content, terms, privacy practices, or operations of third-party websites or services.

13. Right to Refuse Service

We reserve the right to refuse service, terminate communications, or reject requests where necessary for legal, operational, reputational, security, or policy reasons.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the United Arab Emirates.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page with the revised effective date.

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